Bébé Confort support
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FAQS

You can find the frequently asked questions below.

Warranty

How do I send my Bébé Confort in for repair?

Your best choice for quick service is to visit your Bébé Confort dealer or retailer. Our Lifetime Warranty is recognized by your Bébé Confort dealer/retailer. You must present proof of purchase accompanied with the Lifetime Warranty Certificate you receive after registration. If your dealer/retailer has pre-approved the service request by our Bébé Confort Service, we pay for shipment and for return freight.
How can I find out the status of my repair order?
Information on the status of your repair is available to you via our Customer Care Department
How do you claim?
Our Life Time warranty is recognized by your Bébé Confort authorized dealer, for the first user. You must present original proof of purchase accompanied with the lifetime warranty card you have received after registration.
How long will you have spare parts available for my Bébé-Confort?

A variety of spare parts is available up to 5 years after the final production date of the Bébé-Confort product. An overview of the availability of specific spare parts can be found via your retailer or via our customer care department (contact data vary per country and are available on our website).

Is normal wear and tear covered by the Lifetime Warranty?
We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Bébé Confort product, it will eventually begin to show age and wear. The Lifetime Warranty covers defects in workmanship and materials, but not normal wear and tear.
Will my Bébé-Confort be repaired or replaced?

If your Bébé-Confort fails due to a manufacturing or workmanship defect, our first option will be to send you a spare part or to repair the item, both free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Bébé-Confort in the same model, or if not available, by the closest model and available color. 

In principle Bébé-Confort pays for shipment and for return freight connected to the service request under the Warranty (via your Authorized retailer).
What does the Lifetime Warranty cover?
Our Lifetime Warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Bébé Confort product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.
What is not covered by the Lifetime Warranty?
Our Lifetime Warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.
What does Lifetime mean?
Lifetime is defined as the period of use by the registrant for his/her children. The Lifetime Warranty does not cover hand-me-downs, or secondary purchase of the pushchair/stroller or carrycot.
Are rips and tears covered by the Lifetime Warranty?
Rips, tears, burns and holes resulting from daily use are not covered under the terms of our Warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Bébé Confort becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.
I hear Bébé Confort has a Lifetime Warranty. What do I need to do to get it?
Our Lifetime Warranty applies if you are the first user and only when you registered your purchase (car seat, pushchair/stroller or carrycot) within 3 months of your purchase. For all requests under this Warranty regarding defects in materials and workmanship, you must present original proof of purchase accompanied with the Lifetime Warranty certificate you receive after registration.
Can I order spare parts for Bébé-Confort?
If your service request is not included in the warranty, spare parts can be ordered via your local retailer at a reasonable charge. Prices can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website).
What do repairs cost?
If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your authorized dealer or via the customer care department [add contact details, country website]. If the repair exceeds the standard rate you will be notified and asked for your authorization before proceeding.
What do spare parts cost?
Spare parts are available to you at a reasonable charge, but prices vary depending on the requested spare part. Prices can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website).
How long will a spare part delivery take?
Our typical turnaround time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. Information on the estimated time of delivery can be obtained via your retailer.
How long will my repair take?
Our typical turnaround time is 2-3 business days, not including: 
– special order parts, which require 7-10 business days 
– transit time, which may vary, depending on the destination. 
In some cases we can get the repair back to you sooner. In rare cases, it may take longer.
Who can register for the Lifetime Warranty?
The original Purchaser, or in the case of a gift, the recipient of the pushchair/stroller or carrycot, can register the product online, to obtain the Lifetime Warranty in her/his name.

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