Lifetime Warranty

Terms & conditions

Our Lifetime Warranty reflects our confidence in the high quality of our design, engineering, production and product performance. We confirm that our products are manufactured in accordance with the current European safety requirements and quality standards which are applicable to our products, and that our products are free from defects on materials and workmanship at the time of purchase.

Under the conditions mentioned herein, this warranty may be invoked by consumers in the countries where our products has been sold by a subsidiary of the Dorel Group or by an authorized dealer or retailer (1).

Our Lifetime Warranty covers all manufacturing defects on car seats, strollers and/or carry cots in materials and workmanship when used in normal conditions and in accordance with our user manual, for the first user after registration on our website within 3 months of purchase. To request repairs or spare parts under our warranty for defects in materials and workmanship you must present your proof of purchase and your personal Lifetime Warranty certificate, which you received from us after registering your product. Make sure to retain your certificate and purchase receipt for as long as you use our products.

Our Lifetime Warranty does not apply to defects caused by normal wear and tear, damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause, damage which is the consequence of failing to comply with the user manual, damage caused by use with another product, damage caused by service by anyone who is not authorized by us, or if the product is stolen or if any label or identification number has been removed from the product or has been changed.

Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials due to normal aging of the product.

Lifetime Warranty:
To claim this Lifetime Warranty you need to register your car seat, stroller and/or carry cot on our website, within 3 months of purchase. To register you need to upload a valid purchase receipt, handed to you by an authorized dealer or retailer (1). 

What to do in case of defects:
Should problems or defects arise, your first point of contact is your authorized dealer or retailer (1). You must present your proof of purchase and your personal Lifetime Warranty certificate.

It is easiest if you get your service request pre-approved by us. If you submit a valid claim under this warranty, we may request that you return your product to the authorized dealer or retailer recognized by us or that you ship the product to us in accordance with our instructions. We will pay for shipment and for return freight if all instructions are followed. Damage and/or defects neither covered by our warranty nor by the legal rights of the consumer and/or damage and/or defects with respect to products that are not covered by our warranty can be handled at a reasonable fee.

Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer legislation, which may vary from country to country. The rights of the consumer under applicable national legislation are not affected by this warranty.

This Warranty is provided by Dorel Netherlands. We are registered in The Netherlands under company number 17060920. Our trading address is Korendijk 5, 5704 RD Helmond, The Netherlands, and our postal address is P.O. Box 6071, 5700 ET Helmond, The Netherlands.

(1) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. Products purchased from unauthorized retailers are also considered unauthorized. No Warranty applies to these products since the authenticity of these products cannot be ascertained.

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